Returns

Returns follow our retail partner's standard policy: most new, unused items can be returned within 30 days of delivery for a full refund, started from the order page in your account.

Foam products are returnable after you have tried them — you cannot judge a cushion without sitting on it. Keep the packaging where you can, but a compressed pillow will not go back into its original vacuum bag and nobody expects it to.

If a product arrives damaged or defective, report it through the order page: defective returns ship free and are refunded or replaced in full.

Removed pillow fill does not affect a return. If you took foam out and it still is not right, send it back with whatever fill you have.